Info

The Strategy Hour Podcast: Online Business | Blogging | Productivity - with Think Creative Collective

Get actionable strategies and killer marketing tips to grow your creative business inside The Strategy Hour podcast. Say goodbye to the “side-hustle” mindset and hello to getting paid (and paid well) to do what you love. Your hosts Abagail Pumphrey and Emylee Williams from Boss Project share all the ins and outs of their experience growing a successful 6-figure online business. You’ll hear from some pretty amazing entrepreneurs like David Siteman Garland of the Rise to the Top, Nathan Barry of ConvertKit, Natalie Franke of the Rising Tide Society, and Ankur Nagpal of Teachable. These in depth interviews go straight to the meat and potatoes (a.k.a. Actionable steps you can take away and use in your business today). Our episodes cover a wide range of topics, including growing an online audience, email automation, diversifying your products and offers, generating more sales online, social media, outsourcing, affiliate marketing, productivity, systems, and how to treat your passion like the real business it is. It’s time to become a total creative BOSS! Find show notes and resources at thestrategyhour.com.
RSS Feed
The Strategy Hour Podcast: Online Business | Blogging | Productivity - with Think Creative Collective
2021
July
June
May
April
March
February
January


2020
December
November
October
September
August
July
June
May
April
March
February
January


2019
December
November
October
September
August
July
June
May
April
March
February
January


2018
December
November
October
September
August
July
June
May
April
March
February
January


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
December


All Episodes
Archives
Now displaying: Page 1
May 11, 2021

If you are in the small business space as a buyer or a seller, you might have noticed a wave of disgruntled online shoppers that don’t necessarily fit the stereotype that wants to speak to the manager! In today’s episode, we want to talk about what we are dubbing the Digital Karen. Since the start of the pandemic, Emylee and Abigail have noticed more and more conversations between makers, shoppers, and sellers who are having a difficult time dealing with the increase in customer service issues that have been popping up in their inboxes and DMs, from unrealistic custom order requests to one-star reviews for reasons that are beyond their control. 

There has been a growing need for customer education regarding what is and what isn’t within the control of shop owners and business owners. For a long time, buyers have convoluted the experience of buying from big companies like Amazon or Nordstrom and tied that same level of expectation to shops on Etsy and Shopify, for example. In today’s episode, Emylee and Abagail talk about how sellers can emotionally and mentally deal with the age of the Digital Karen and create a positive customer service experience amidst uncontrollable delays, as well as what buyers and shoppers can do to make the experience better for business owners!

Thank you for listening! Please subscribe, rate and review The Strategy Hour Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. For show notes go to thestrategyhour.com.


To download the transcript of this episode head to: thestrategyhour.com.

0 Comments
Adding comments is not available at this time.